Important Information
Policies
To help make your stay at Hilton Garden Inn Des Moines in Johnston as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies designed for smooth and flexible stays.
Policies at Hilton Garden Inn Des Moines Johnston work alongside the hotel’s modern room features and convenient amenities to create an organized experience for business and leisure travelers.
- Check-In and Check-Out
Check-in generally begins during the afternoon, while check-out takes place before midday. Timing requests depend on room availability.
- Identification Requirements
Guests are typically required to present valid government-issued identification and a payment method during registration.
- Payment Policies
Major credit cards are accepted, and some reservations may require temporary authorization holds or advance payment arrangements.
- Smoking Policies
The hotel maintains non-smoking guest rooms and indoor public spaces throughout the property.
- Cancellation Policies
Cancellation conditions vary depending on reservation type, booking dates, and selected rates. Flexible reservations may allow changes before arrival deadlines.
- Pet Policies
Pet accommodations may be available depending on reservation terms and room availability. Additional fees or restrictions can apply.